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 Policies

 SHIPPING

Fulfillment times: We strive to ship orders within our 3-5 business day timeline, but cannot guarantee it. If it so happens that your order will ship out after our 5th-day deadline we will notify you.


Delivery Times: Our standard shipping method is via USPS first class mail. It may take up to 5-7 days to deliver.  We offer many expedited shipping options if you are eager to receive your package sooner. Due to COVID all postal carriers have announced that no shipping times are guaranteed so no refunds will be given for late or delayed packages.


Once we drop off your package at the post office we have no control over it. This means we cannot change your address, control where your package is delivered, quicken its delivery or anything else. We have the same control as you do. Please double check that your address is correct when submitting your order.


Lost orders: If you order gets lost in transit we will submit a missing mail request. If it is not found we will work together to remedy the issue. If a package appears to be lost the process takes about 2-3 weeks as we will need to wait for confirmation from USPS.


Mis-delivered orders: If your package is marked as delivered, but you have not received it please contact your neighbors and local USPS to find the package. We cannot do anything about it and will not refund or send you a new order as we are not liable.

                 

               RETURNS

 

We understand!  It's hard to picture what a piece will look like until you have it in your hands. Because of this, we offer a 14-day return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To begin your return, please contact us at jawrydesigns@gmail.com or fill out our contact form on our web page.  

 

If your item comes damaged, please contact us immediately.

After 14 days we can no longer accept returns and can only provide an exchange or store credit.

    REFUNDS

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We do not refund shipping costs.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The length of time it takes for the funds to return to your account is dependent on your bank.

Non-Returnables 

  • Sale items 

  • Custom piece

  • Earrings, due to hygiene reasons

  • Hair clips

REPAIRS

We are happy to repair any of our jewelry for free if purchased within one year. Any jewelry needing repair after the one-year mark will be subject to a repair fee which ranges from $20-30 depending on the piece and repair needed.

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